JODI MATHY
HNI Post Loss Specialist

When you have a worker’s compensation claim, you want it handled quickly, and you want it handled right.  One of the biggest complaints that I hear from frustrated clients is that the adjuster assigned to their claim isn’t calling them back quick enough. 

Before joining HNI, I worked as a claims adjuster for a large national broker.  Based on my experience there, these are my tips for getting efficient responses from claims adjusters.

1. Know that your claims adjuster is trying

Most adjusters in every field are buried under enormous workloads.  The problem of high workload to most adjusters is compounded by high turnover of cases – as an adjuster, I rarely went more than a day without a new claim. New claims come with multiple contacts to be made and investigations to be completed, in addition to a daily diary of activities to follow.

2. Give them at least 24 hours to respond

You should expect a return call or email for most requests within one business day.  Many people expect adjusters to call them back same day and get very put off by repeatedly getting a voicemail.  Multiple calls and voicemails aren't going to make an adjuster more eager to call you back either.

If your adjusters’ response isn’t as quick as you’d like, understand that they probably just have on their plate.  I’m not saying this is how it SHOULD be – but it’s the unfortunate reality we have to deal with when managing claims.    

3. Leave good voicemails

The typical insurance policy covers tragedies relating to injuries, death, or property destruction. These common risks are easy to spot and cover.  But what about the unique personal and business risks you face?  While insurance shouldn’t necessarily be the first or only risk management technique you turn to, if there’s a risk, you can bet there’s a company that will write a policy for it.    

JOHN SIMMS
HNI Vice President

I had the pleasure of attending the 10th Annual Recruitment & Retention Conference hosted by the ACS and TCA last week in Nashville, TN.  Held at the Renaissance Hotel (a major improvement over the previous year) the conference had over 300 recruiting and retention professionals in attendance.  This conference gave carriers the opportunity to learn new strategies relating to driver recruiting and retention as well as allow these professionals to network with their industry peers. 

JENNIFER FREDRICK
HNI Post Loss Administrator

Insurance terminology and processes can be somewhat of a mystery to those outside the industry. A question I often get is “how does subrogation work for workers’ compensation claims?”

PATTY MURPHY
HNI Health Systems Consultant

Nearly twenty years ago, the Health Insurance Portability and Accountability Act (HIPAA) was signed into law. The HIPAA Privacy and Security Rules have had a vast and lasting impact on a wide range of organizations.  As such, the federal government initially allowed for a degree of flexibility as rules were clarified over time. Early on, many organizations took only minimal steps toward HIPAA compliance.

ANDREA TARRELL
HNI Marketing Director

When companies consider the concept of reputational risk management, they usually think about what would happen to their standing following a high profile negative incident.  An accident or some kind of scandal (Penn State comes to mind) could have major negative consequences and leave your brand damaged, hindering future opportunities to compete.

MIKE NATALIZIO
HNI CEO

SETH KAIMAN
HNI Account Manager

On December 13, 2012, the Michigan Legislature passed House Bill HB 5523, the Internet Privacy Protection Act (IPPA). Governor Rick Snyder signed it into law on December 28, 2012. 

MIKE NATALIZIO
HNI CEO

JODI MATHY
HNI Post Loss Specialist