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Let Your Customer Be Your Guide: 4 Steps to Better Quality Management

SHERI WEAVER
Quality Supervisor, HNI

We need to think about quality management as a journey.  By following these 4 guidelines, you can begin implementing an effective quality management process.

Topics: Construction Transportation Manufacturing

5 Reasons Why Truck Drivers Rock

MEGAN YOUNG
HNI Account Executive

Truck Driver Appreciation & Wellness Week is coming to close, but it's always time to celebrate what makes truck drivers great.

Topics: Transportation

Could BMI Be the Best New Risk Identification Metric for Truck Drivers?

CHRIS TANKE
Relationship Manager at HNI 

In the world of risk management, we are always looking for those metrics that serve as leading indicators for predicting and preventing that next loss from happening. 

Topics: Transportation

The Risks for Trucking Companies Hiring Inexperienced Drivers

So you want to hire a driver with less than two years CDL experience.  Quite often, companies are motivated to put a driver in a seat to get the truck moving. 

Topics: Transportation

Would your driver qualification files stand up to an FMCSA audit?

Within the last couple of years, there have been some changes with regards to what needs to be included in your driver qualification files.  Many people struggle with determining what truly needs to be in the files and what does not.  They also get different opinions from different individuals (HR professionals, insurance reps, auditors, etc.)

Topics: Transportation Safety / Compliance

The Top 10 Ingredients of a High Performing Driver Scorecard

ANDREA TARRELL
Director of Marketing at HNI

Data and analytics have the potential to radically change the game in transportation. One of the most effective applications is through a driver scorecard or visual dashboard, as we discussed at our webinar last week on "Big Data" Meets Performance Management for Drivers

What makes a successful driver scorecard?  Here's a quick and dirty list covering the 10 things that your driver scorecard MUST have to be successful.

Topics: Transportation

Engaging All Stakeholders in Strategies for Organizational Change

APRIL WEATHERSTON
Director of Insurance Services at HNI

Whether you're looking at the insurance, benefits, or business advisory side of our business, a lot of what we do is change management.  This is true across all of the industries we serve.  

To address the biggest problems facing business owners [that are often some of the biggest drivers of their insurance costs], someone in the company always has to start acting differently.

Topics: Construction Transportation Manufacturing

Leading vs Lagging Indicators: Using Data to Predict [& Shape] The Future

MICHAEL N. NATALIZIO
Business Analytics at HNI

Being results-driven is an inarguable objective for 21st century business leaders.  By distilling an organization’s efforts into a few key measures of success, leaders can bring clarity to the otherwise ambiguous.  

Topics: Transportation

What Monkeys Can Teach You About Types of Innovation

DOMINIQUE BEAUDIN
Director of IT at HNI

You can find inspiration for your business just about anywhere you look — even in the trunk of a car, and especially if that trunk contains a chimpanzee.

No, really.

I'm talking about "Trunk Monkeys," a fictional auto option offered by a car dealership in Oregon.

Topics: Construction Transportation Manufacturing

How Leadership and Culture Impact EPLI Risk

JANINE TRACY
Director of People at HNI

There are certainly advanced algorithms and actuarial science that underlie premiums set by underwriters.  But equally important is the “soft side” of risk – the kinds of things that are hard to quantify, such as leadership, brand, and culture.

Topics: Construction Transportation Manufacturing